Average Customer Service Representatives Salary in Rochester, NY
Customer Service Representatives in Rochester, NY earn a median annual salary of $44,740, which is -0.1% compared to the national median. There are 9,290 workers employed locally in this occupation.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics survey, May 2025 estimates for Rochester, NY (metro area).
Local wage range
- 10th
- $35,040
- 25th
- $37,770
- Median
- $44,740
- 75th
- $49,830
- 90th
- $60,930
All values are percentiles of annual wages.
This local range is the useful part of the page. The median tells you the center of the market in Rochester, NY, while the percentile band shows how compressed or wide the local pay distribution actually is.
Cost-of-living context
Services: 133.2%
Rents: 87.5%
Comparable metros for this occupation
| Metro | Median annual wage | Compare | Employment |
|---|---|---|---|
| San Jose-Sunnyvale-Santa Clara, CA | $60,480 | Compare | 8,860 |
| San Francisco-Oakland-Fremont, CA | $57,830 | Compare | 19,930 |
| Seattle-Tacoma-Bellevue, WA | $53,550 | Compare | 25,840 |
| Napa, CA | $53,360 | Compare | 640 |
| Santa Rosa-Petaluma, CA | $51,810 | Compare | 1,750 |
| Vallejo, CA | $51,210 | Compare | 1,130 |
The point of this table is not random nearby places. It is to show the other labor markets where this same occupation looks stronger or weaker on the same OEWS release.
Top occupations in Rochester, NY
| Occupation | Median annual wage | LQ |
|---|---|---|
| Emergency Medicine Physicians | $440,340 | 1.74 |
| Cardiologists | $415,000 | 1.67 |
| Anesthesiologists | $366,040 | 1.62 |
| Dermatologists | $336,300 | 1.20 |
| Surgeons, All Other | $321,070 | 1.45 |
| Nurse Anesthetists | $286,230 | 0.83 |
| Ophthalmologists, Except Pediatric | $269,570 | 1.50 |
| Chief Executives | $237,180 | 0.56 |
Rochester, NY has salary data for 569 occupations. The highest-paid occupation in this area is Emergency Medicine Physicians.
Trend for Customer Service Representatives in Rochester, NY
Historical trend data is not yet available for this occupation in this area.
Outlook and page notes
Nationally, Customer Service Representatives are projected to change by -5.5% from 2024 to 2034, with 341,700 annual openings.
Use this page to answer three separate questions: what the occupation pays here, how large the local market is, and whether this market is unusually concentrated for the occupation.
For metro pages in particular, read long-term trend rows as directional until the area comparability layer is fully wired. OEWS area definitions can change over time, and that matters more at the metro level than at the state level.