Average Switchboard Operators, Including Answering Service Salary in the United States
The national median salary for Switchboard Operators, Including Answering Service is $38,630 per year. The middle 50% earn between $34,820 and $46,530, with 34,280 workers employed nationally.
Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics survey, May 2025 estimates . Data covers 47 states and 144 metro areas.
Pay distribution
Here is how Switchboard Operators, Including Answering Service pay is distributed across workers nationally. The 10th percentile typically reflects entry-level or early-career pay, the median is the midpoint, and the 90th percentile represents the top earners in the field.
- 10th
- $29,990
- 25th
- $34,820
- Median
- $38,630
- 75th
- $46,530
- 90th
- $59,470
All values are percentiles of annual wages.
This is a lower-wage occupation relative to the US labor market. Pay is below the national median for all workers.
The spread between entry-level and top-end pay is typical for US occupations. Experience and specialization matter, but the range is not unusually wide.
Job outlook
BLS projects employment for switchboard operators, including answering service from 2024 to 2034. This occupation is projected to shrink. Workers may face more competition for fewer openings, and the role may see automation or consolidation pressure.
- Projected growth
- -26.3%
- -9,600 net jobs over the projection period.
- Annual openings
- 2,800
- Includes growth plus replacements for workers who leave. Annual openings reflect typical replacement demand alongside any growth.
- Typical entry education
- High school diploma or equivalent
- On-the-job training
- Short-term on-the-job training
A high-school diploma is typically sufficient for entry, with much of the training happening on the job.
Where Switchboard Operators, Including Answering Service earn the most
Location matters a lot. The gap between top-paying and bottom-paying states is large, so where switchboard operators, including answering service work can reshape their total compensation. Right now, the top-paying state is Hawaii at $59,860, about 55.0% above the national median. At the metro level, San Jose-Sunnyvale-Santa Clara, CA leads with a median of $79,260.
Top-paying states
| State | Median salary | Employment |
|---|---|---|
| Hawaii | $59,860 | 410 |
| District of Columbia | $54,700 | 230 |
| California | $48,840 | 6,680 |
| Washington | $47,800 | 430 |
| Minnesota | $47,430 | 200 |
| New York | $45,330 | 1,760 |
| New Hampshire | $44,210 | 100 |
| Massachusetts | $43,790 | 830 |
Top-paying metros
| Metro area | Median salary | Employment |
|---|---|---|
| San Jose-Sunnyvale-Santa Clara, CA | $79,260 | 440 |
| Urban Honolulu, HI | $63,190 | 240 |
| San Francisco-Oakland-Fremont, CA | $61,780 | 700 |
| Kahului-Wailuku, HI | $60,420 | 70 |
| Stockton-Lodi, CA | $59,360 | 170 |
| Barnstable Town, MA | $57,030 | 40 |
| Minneapolis-St. Paul-Bloomington, MN-WI | $51,950 | 110 |
| Seattle-Tacoma-Bellevue, WA | $50,470 | 190 |
Compare two locations side by side
Pick two states or metros to see switchboard operators, including answering service pay in each, along with a cost-of-living adjusted view.
Salary trend and related occupations
Between 2019 and 2025, the national median salary for Switchboard Operators, Including Answering Service rose from $30,610 to $38,630, a gain of +26.2% in nominal dollars.
Over the same period, US consumer prices rose by +25.9%. Just to keep pace with inflation, the 2019 median of $30,610 would need to be worth $38,546 in 2025 dollars.
The actual 2025 median of $38,630 is $84 above that inflation-adjusted benchmark, a real change of +0.2% in purchasing power.
Wages have roughly kept pace with inflation. Nominal pay rose by 26.2%, but inflation absorbed most of it.
- Nominal change
- +26.2%
- 2019–2025
- Cumulative inflation
- +25.9%
- US CPI, 2019–2025
- Real change
- +0.2%
- After adjusting for inflation
Median salary over time
Switchboard Operators, Including Answering Service median pay by year, going back through the available BLS releases.
- 2025
- $38,630
- 2024
- $38,370
- 2023
- $36,750
- 2022
- $34,670
- 2021
- $30,150
- 2020
- $31,430
- 2019
- $30,610
BLS did not publish a median for 2000–2018, so those years are omitted.
Related occupations
Other occupations in the same field, with median pay for comparison.
- Telephone Operators
- $41,740
- Couriers And Messengers
- $39,200
- Gambling Cage Workers
- $37,580
- Library Assistants, Clerical
- $36,910
Common salary questions for Switchboard Operators, Including Answering Service
What does the median salary mean? +
The median is the midpoint of all wages. Half of Switchboard Operators, Including Answering Service workers earn more and half earn less. It is a better measure of typical pay than the average, which can be skewed by very high or very low earners.
Why does pay vary so much by location? +
Local labor markets, cost of living, industry concentration, and employer competition all affect wages. High-cost metros like San Francisco and New York often pay more in nominal terms, though some of that premium is offset by higher living costs.
How current is this salary data? +
This page uses the May 2025 BLS Occupational Employment and Wage Statistics release. BLS publishes OEWS data once per year, typically in the spring for the previous May reference period.
What do the percentile ranges tell me? +
The 10th and 90th percentiles show the full pay band. The 25th to 75th percentile range, the middle 50%, is where most workers fall. A wide spread usually means experience, specialization, or location matter a lot for this occupation.